Universal Studios Orlando










While planning your vacation to Universal Orlando® you may have questions regarding what services are available at the theme parks. Answers to these questions may be available below. Simply click on one of the subject headings listed or scroll down the page for more information.

First Aid
Child/Baby Swap Areas
Restrooms
Nursing Facilities/Companion Restrooms 		Telephones
Kennel Boarding
Postal Services




At Universal Studios Florida®, a First Aid Station is located at Family Services, located near the Studio Audience Center. The main Health Services station is located on Canal Street between the New York Street Set and the San Francisco Street Set, right across from Beetlejuice's Graveyard Revue™.

At Islands of Adventure, First Aid is located inside the Guest Services Lobby, just to the right of the main entrance turnstiles. The main Health Services station is in Sindbad's Village within The Lost Continent®. Look for the Red Cross across from Oasis Coolers.



These areas are available at each attraction, at each park, to allow parents to take turns watching their child while the other rides. For further information or instructions, please ask a ride attendant upon arrival to the theme park.



Restroom facilities are located throughout both of the theme parks and the CityWalk entertainment complex. All restrooms have wheelchair-accessible facilities and offer diaper-changing areas in both the men's and women's restrooms in the theme parks.

A companion restroom is available at Family Services at Universal Studios Florida. At Islands of Adventure, a companion restroom is available at both First Aid locations.



Nursing facilities and a companion restroom are available at Family Services, located to the left of the Vacation Services area in Universal Studios Florida and at First Aid in Islands of Adventure. Diaper-changing facilities are available at all restrooms.



Telephones are conveniently located throughout the theme parks near the restrooms and next to the main entrance and exit turnstiles. At Universal CityWalk, you can find telephones next to the Guest Services window and near the main public restrooms.

For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services Office and Health Services. Pay telephones with amplification devices are located throughout each of the parks and Universal CityWalk.



Guests can board their pets for the day (no overnight boarding) at the Studio Kennel. Located in the parking structure, boarding costs $10.00 per pet per day and will close 2 hours after the last park closes. There is a phone outside the kennel to contact security to assist in picking up a pet after the kennel has closed.

Guests must provide food and return periodically to walk their pet(s). Upon arrival to the parking garage, ask the toll-plaza attendant for directions to the Studio Kennel.



Guests may purchase U.S. postage stamps from a stamp machine and deposit mail for the U.S. Postal Service in the locker area near the exit restrooms at Universal Studios Florida. At Islands of Adventure a stamp machine can be found in the Island's of Adventure Trading Company gift shop.